Terms & Conditions

AI-Automation.sg

Last Updated: 19th February 2026

1. Introduction

These Terms & Conditions ("Terms") govern the use of services provided by AI-Automation.sg ("Company", "we", "our", "us").

By engaging our services, accessing our website, or making payment for our services, you agree to be bound by these Terms.

2. Scope of Services

AI-Automation.sg provides:

  • AI automation solutions
  • CRM system setup and configuration
  • Workflow integrations
  • Cloud-based work system implementation
  • Subscription-based automation services
  • Ongoing support and optimisation services

Service scope will be defined in the quotation, proposal, or service agreement issued to the Client.

3. Fees & Payment Terms

  • All fees are stated in Singapore Dollars (SGD), unless otherwise specified.
  • Payments must be made according to the invoice due date.
  • For project-based work, deposits may be required before commencement.
  • Subscription services are billed monthly unless otherwise agreed.
  • Late payments may result in suspension of services.
  • We reserve the right to engage recovery action for long overdue accounts.

4. Project Timeline & Delays

Project timelines provided are estimates only.

Delays may occur due to:

  • Client's failure to provide required information
  • Changes in project scope
  • Third-party platform limitations
  • Technical constraints beyond our control

AI-Automation.sg shall not be liable for delays caused by external systems or client-side dependencies.

5. Change of Scope

Any additional features, integrations, or changes outside the agreed scope may incur additional charges. Revised quotations may be issued for approval before proceeding.

6. Client Responsibilities

The Client agrees to:

  • Provide accurate and complete information
  • Ensure lawful collection of personal data from their own customers
  • Maintain compliance with the Personal Data Protection Act 2012
  • Safeguard login credentials and access permissions

AI-Automation.sg shall not be responsible for data misuse arising from Client negligence.

7. Third-Party Platforms

Our services may integrate with third-party platforms and services that help us deliver automation, messaging, payment, analytics, and related features.
We are not responsible for outages, pricing changes, data loss, or service disruptions caused by these third parties.
Clients acknowledge that such integrations are governed by the respective third-party terms and conditions.

8. Intellectual Property

All custom workflows, documentation, and system architecture designed by AI-Automation.sg remain our intellectual property unless otherwise agreed in writing.

Clients are granted a non-exclusive right to use delivered systems for internal business purposes.

9. Limitation of Liability

To the fullest extent permitted by law:

  • AI-Automation.sg shall not be liable for indirect, incidental, or consequential losses.
  • We do not guarantee specific revenue outcomes, lead conversion rates, or business performance improvements.
  • Total liability shall not exceed the fees paid for the specific service in dispute.

10. Suspension & Termination

We reserve the right to suspend or terminate services if:

  • Payments remain overdue
  • Services are used for unlawful activities
  • The Client breaches these Terms

Subscription services may be terminated with written notice in accordance with agreed billing cycles.

11. Confidentiality

Both parties agree to keep confidential information private and not disclose it to third parties without consent, unless required by law.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Singapore.

Any disputes shall be subject to the exclusive jurisdiction of the Singapore courts.

13. Contact Information